If your computer is slow or freezing, Task Manager helps identify the issue and in some cases resolve the issue entirely.

Step 1: Open Task Manager

• Right-click on the Windows taskbar (bottom of screen)
• Click Task Manager

Step 2: Check memory usage

• In Task Manager, click the “Memory” column
• This will sort apps so the highest usage is at the top
• Look for apps using a large amount of memory

Contact Support if the memory of CPU is particularly high / in the red

Step 3: Close an application

• Select the application causing issues
• Click End Task

This will make sure the application has been closed properly.