In the Outlook application on desktop

Mailboxes which you have been granted access to will automatically display in your folder list. If they don’t appear, follow these instructions.

<aside> 🕚 Please note it may take up to one hour for mailboxes to show in Outlook once permission has been first added. Try quitting and re-opening Outlook to prompt mailboxes to appear.

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In Outlook on a web browser (OWA)

To add it to your folder tree on the left so you can access regularly:

• Right-click your name in the folder list, and click Add shared folder.
• Type the name of the mailbox that you have been provided access to, and click Add.

Or to access it in a separate browser window:

• In the navigation bar on the top of the screen, click on your name and then choose Open another mailbox from the dropdown menu.
• Type the email address of the other mailbox that you want to open, and click Open.

In the Outlook app on a mobile device

• Ensure you are signed in to your primary account in Outlook
• If you have multiple accounts on your mobile, select the account that has permissions to access the shared mailbox
• Tap the Add Account button in the left navigation pane, then tap Add a Shared Mailbox.