If you’re having trouble accessing websites or systems, follow these steps:

Step 1: Check if you’re connected

• Look at the bottom-right corner of your screen (taskbar)
• Check for these network icons:
  • 🌐 = Not connected to the internet
  • ⚠️ = Issue with connection / can’t connect to the internet
• Click the icon to confirm you’re connected to WiFi or wired network
• If the internet shows as connected but is not working, go to Step 3.

Step 2: Check your internet or VPN connection

• Try opening a website like Google
• If it doesn’t load:
  • Disconnect and reconnect your WiFi (Step 3)
• If your work uses a VPN:
  • Check if the VPN is connected
  • If connected, try disconnecting and test if internet works without the VPN connected

Step 3: Toggle WiFi off and on

• Click the network icon in the taskbar
• Turn WiFi off
• Wait 10 seconds
• Turn WiFi back on
• Reconnect to your network

Step 4: Restart PC

• Restart your computer
• If sill not working, try another device on the same network to check if it’s a wider issue