If you're experiencing issues that affect Teams, clearing the cache on your device may help. After you clear the cache, restart Teams.

You won't lose any user data by clearing the cache. Restarting Teams after might take longer than usual as the cache files have to be rebuilt.

Clear Teams cache in Windows

1. If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.
2. Open the Run dialog box by pressing the Windows logo key + R.
3. In the Run dialog box, enter %appdata%\Microsoft\Teams and then select OK.
4. Delete all files and folders in the %appdata%\Microsoft\Teams directory.
5. Restart Teams.

Clear Teams cache in macOS

1. If Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘) + Q.
2. In Finder, open the /Applications/Utilities folder, and then double-click Terminal.
3. Enter the following command, and then press Return: rm -r ~/Library/Application\\ Support/Microsoft/Teams
4. Restart Teams.